RULES FOR USE OF THE ONLINE STORE

Dear Buyers!

Please read these commercial terms and conditions carefully before placing an order. They contain the basic provisions that govern your purchase of goods in the online store located on the website www.acvamont.com. By placing an order in the online store, the Buyer confirms that he has read and agrees with the commercial terms described below and accepts these commercial terms as binding.

The range of goods presented in the online store, description of the main consumer properties, price, delivery conditions, data on the quantity of goods in stock and other conditions are valid at the time of their posting on the online store website and can be changed by the Seller without prior notice to the Buyer. New sales conditions come into effect from the moment they are posted on the online store website. After placing and confirming the order by the Buyer, the conditions can be changed only by agreement of the parties.

For economic reasons, the Seller has the right to limit the quantity of goods in the order. This applies to both the number of products within one order and the placement of multiple orders of the same product. Products ordered in the online store are not reserved, but are shipped according to actual availability in the warehouse.

Delivery of goods is possible only within the Republic of Moldova.

PLACING AN ORDER IN THE ONLINE STORE

You can select a product by clicking the “Add to cart” button. A window with information about the product opens, and the Buyer has two options: continue shopping or go to the cart and complete the purchase process.

By clicking on the “Cart” button, the Buyer will have to go through the following several steps:

  1. Cart – displays products; the Buyer has the opportunity to change the number of products, as well as cancel the order. By clicking on “place an order” the Buyer will proceed directly to placing the order.

  2. Personal data – The Buyer enters First Name, Last Name, Address, Telephone and Email so that the operator can process and complete the order.

  3. Delivery – The Buyer chooses a delivery method or chooses a pick-up point if the goods do not need to be delivered.

  4. The buyer chooses the type of payment that is convenient for him:
    A. Payment in cash upon receipt of goods
    B. An invoice for payment

After receiving the order, the Seller’s operator will contact the Buyer using the phone number that was specified when placing the order. The contract is considered concluded from the moment of verbal confirmation of the order by the Buyer, given to the Seller’s operator.

Order information can be viewed in your personal account.

The online store website is not responsible for data that was entered incorrectly, which may cause delivery delays or order cancellation.

Even if every effort has been made to provide accurate and correct information, www.acvamont.com is not responsible for any inaccuracies problems that may arise when the Customer fills out forms on the website to place an Order. Users are responsible for evaluating the accuracy, completeness and usefulness of the information provided on the forms available on this site.

The buyer’s order is saved in his personal account and can be viewed by the buyer at any time. The Buyer can place an Order by calling the hotline +37360667677. The contract is considered concluded at the moment of verbal confirmation of the order by the Buyer.

The contract is considered fulfilled by the Seller from the moment the goods are transferred to the Buyer.

If you place an order on Friday evening or over the weekend, the operator may contact you to confirm the order on the next business day. No order will go unanswered!

Working days are considered to be Monday to Friday from 9:00 to 17:00 excluding weekends and non-working holidays.

COST, PAYMENT METHODS AND DELIVERY TIMES

Delivery is carried out from Monday to Friday from 09:00 to 19:00 via self-pickup or courier delivery.

Delivery time may vary depending on the order amount, weather conditions and traffic conditions.

We count on your understanding and ask you to meet the courier at the entrance to the building/business center.

The cost of delivery in Chisinau and the suburbs of the municipality is free.

The minimum order value is 500 lei.

Payment Methods:

  • Cash upon receipt of order

  • Advance payment by transfer based on an invoice for payment

RECEIVING AN ORDER

If an order cannot be accepted within the stated time, you may cancel it or select a different delivery time.

To make changes, you must contact the operator at 060667677.

RETURN OF GOODS OR MONEY

According to the Law of the Republic of Moldova No. 105-XV of March 13, 2003 “On the Protection of Consumer Rights” it is possible to replace the product with a similar product within 14 calendar days or return the money spent if the specified product was not in use, its presentation, consumer properties, seals, factory labels, as well as the sales receipt or cash receipt issued to the buyer along with the specified product sold are preserved.

Money refund method

Refunds will be processed using the same payment method you used to make the purchase.

If delivery is not possible or has not been made within 30 (thirty) days from the date of confirmation of the relevant Payment Transaction, the online store is obliged to initiate Cancellation of the relevant Payment Transaction, unless express written consent is received from the Buyer to extend the delivery period.

The body charged with protecting consumer rights in the Republic of Moldova is:

Agency for the Protection of Consumer Rights
Address: Chisinau, st. Vasile Alecsandri, 78
Tel: (022) 51-51-51
E-mail:  consumator@apc.gov.md
Site: www.consumator.gov.md

Complaints are considered upon presentation of a cash receipt or other documents certifying the fact of purchase of the goods.

FINAL AND JUDICIAL PROVISIONS

Any dispute arising in connection with the use of this service will be resolved amicably. In the event of any dispute arising during the purchase, payment or delivery of goods purchased from the online store www.acvamont.com and not regulated by paragraph of this law, they will be resolved amicably within 30 working days from the date of written notification.

If the dispute cannot be resolved peacefully, jurisdiction lies with the courts of Moldova. By agreeing to these terms when placing and paying for an order, the buyer of the online store www.acvamont.com fully accepts the yourself these risks.